Working with wires?
Keep your leads live.
When a customer's power goes out or they need an urgent rewiring, they want answers fast. If you don't pick up, they assume you're too busy and move on to the next electrician in their search results.
But safety comes first. You can't take a call when you're dealing with a live consumer unit, perched on a ladder, or tracing a complex circuit fault. By the time you climb down and check your voicemail, that lucrative job is already gone.
Digitaya keeps your pipeline charged. As soon as a call is missed, our system fires an automated text to the customer: "Hi, sorry we missed your call. We're currently on site, but how can we help with your electrical issue?" This simple interaction builds immediate trust, capturing the lead and letting you finish your current job safely.
How it works for electricians
The Emergency Call
A customer calls with a blown fuse or tripping breaker while you are working safely on another installation.
Instant Text-Back
Digitaya instantly texts: "Sorry we missed you. Do you need an emergency electrician? Let us know the issue."
Secure The Job
The customer texts back, feeling attended to. You book the call-out as soon as it's safe to use your phone.
Electrician FAQ
How does the text back system help when I'm dealing with live wires?
When you can't safely answer your phone, Digitaya acts as your receptionist. It sends a polite, automated SMS to the caller immediately, so they feel attended to and wait for your reply rather than calling another electrician.
Do I have to use a new phone number?
No, you keep your existing number. We use a local UK tracking number specifically for sending the automated texts when your main line goes unanswered.
Can I customize the automated message?
Absolutely. During onboarding, we help you craft a response that fits your brand, such as 'Hi, this is [Your Company]. I'm currently on an electrical job but can help you shortly. What do you need?'